FAQs

Where is Francis Henri located?

Our brick & mortar store is located in Westfield, New Jersey at 258 East Broad Street. Don't live close by? We serve clients all over the U.S. from our website!

I can't wait to receive my package! How can I track my order?

Once your order has been processed and shipped, you will receive a tracking update via email. If you have the Shop App downloaded on your mobile, you are able to sign up for text alerts, to get the latest update straight to your phone!

Can I send an order as a gift?

Of course you can! Please include "this is a gift!" in your order notes during checkout. If you'd like to purchase a card, please include a personal message and we're happy to write it (in our best handwriting!). We will be sure to remove any pricing on tags as well.

What payments are accepted at checkout?

We currently accept payments via all major credit cards, through our online checkout portal, and in store as well.