FAQs

Where is Francis Henri located?

Francis Henri is an online shop, currently shipping all orders from our HQ in Cranford, New Jersey. Our brick & mortar store will be opening soon - we're keeping our eyes out for the perfect location to welcome you in!

I can't wait to receive my package! How can I track my order?

Once your order has been processed and shipped, you will receive a tracking update via email. If you have the Shop App downloaded on your mobile, you are able to sign up for text alerts, to get the latest update straight to your phone!

Can I send an order as a gift?

Of course you can! Please include "add complimentary gift wrap" in your order notes during checkout, and include a personal message as well, if you'd like. We will be sure to include a gift receipt, and remove any pricing on tags.

What payments are accepted at checkout?

We currently accept payments via all major credit cards, through our online checkout portal.